Where is your store located? Can we come to pick up our orders?
Unfortunately, we don't have a physical store. All orders are processed by Internet, but you can choose the "Face-to-face delivery option". Up to now, this option is only available for customers located in Montreal. Customers living outside of Montreal will have their order shipped by Canada Post.
For more informations about the shipping methods and fees, please contact us before submitting your order.
What is Kawaiiness?
Kawaiiness is an online shop that provides consumers an expanded shopping experience. We offer trendy products that's coming from all over Asia, such as jewellery, electronics accessories, and many others! All our products are 100% authentic.
Popular brands: My beautiful Diary, Lamb-Lamb, 4xtyle... !
How do I purchase from Kawaiiness?
 Look for the desired products over the website and mark down the name of what you wish to purchase.
 Email us the list of the products & quantity, the shipping address, and we will provide you within 24 hours the total amount including postage fees (if applicable).
 After receiving a confirmation email...
**If you chose Face-to-Face delivery, a meeting would be arranged and your order will be handed upon receipt of the money.
**If you chose to ship your order by post, we will ship your order within 48 hours upon receipt of your funds transfer by Paypal.
***IMPORTANT***Please note that it's not all order that might have a tracking number, but you wish to have one, please notify us and we we'll mail it according your needs. Additional costs might be applicable.
Email us at email@example.com for further informations.
Can I return or exchange products I bought?
If you have chosen th Face-to-Face delivery, you can cancel the order since the payment is upon delivery reception. Please note that all sales are final and this means there's no refund or exchange after the payment is completed.
For the customers who chose to have their order sent by mail, no refund or exchange would be possible after your order is processed. All items in your order are carefully handled and we do a double-check to insure that there's no defective products that are sent to you.
Do you ship oversea?
Unfortunately, we do not offer shipping to countries other than Canada & USA. Due to the high costs of shipping and that there's no guarantee for international parcels, we are not considering oversea buyers for the moment.